How Can We Simplify Your Support Work?
- Customer information already managed in SMURPS?
Just search, click and register the Customer to the
- Seamlessly route inquiries from emails, web-form
entries (customer self-services), and phone calls into
a simple web based customer support platform
- Track issue response and resolution times
- Segregate project related issues so you can
focus on achieving your goals
- Communicate with Customers directly off
SMURPS, there is no need to send and read
Take pictures of the customer items
when you receive them straight from
your mobile phone so you know how
bad the item was before you fixed it!
Found out which items are problematic
by checking the issues and warranty
claims associated with any particular
Report on all the information that
you have captured and use it to
make your customers happier!